try telling that to an already furious customer. so while you’re on the phone with a patient that’s ticked off about their teeth, which is 90% of the time, you have to ASK PERMISSION in a live que to schedule a Doctor callback. By September my bite was off and I had 2 lower front teeth. If you are on the phone with a patient, and they want to speak to a doctor about their treatment, you have to get permission from your team leader before setting up a phone call. Absolute Nightmare Started in March 2019 wearing Smile Direct aligners. I thought I was going to utilize my dental assisting experience way more than I did. Nothing was mentioned of that in the description of the job. I paid in a lump sum instead of over time. mild pain on my first set and some sets in months 5-6 when major shifting started. First of all… it’s a call center position. I had a 3 aligner a month plan, 1- one week, 2- 1 week, and 3/4 2 weeks. My trainer was great, she was a sweetheart, but this company doesn’t prepare you for what you’re getting thrown into… and yes, I mean THROWN. Yes, the money was good, but I didn’t have the heart to lie to these patients. I just didn’t feel comfortable working there. Smile direct club is creating gaps in teeth, cross bites, open bites, etc. I’ve seen some people in the middle of treatment with their teeth in worse conditions than what they originally had. All this company cares about is getting sales! I was a remote dental assistant, and one of my duties was to answer phone calls and help patients… “customers” ( we’re not allowed to say “patients”) with their aligners if they were having for issues, needed a touch up, etc… What is the most stressful part about working at Smile Direct Club?Įverything. The pay and benefits was the only thing good Please note: You are responsible for shipping costs when returning aligners.Īfter treatment: As long as you replace your SDC retainers once every 6 months and wear them as prescribed, we’ll provide up to 1 aligner touch-up per year, at no additional cost.What is the best part of working at Smile Direct Club? The negative reviews, however, have all been diligently and exhaustively. If you decide that clear aligners aren’t for you, outside of the first 30 days, you can still return your unused aligners for a prorated refund (based on the percentage of aligners returned unopened and unused). SmileDirectClub has an A+ rating with the BBB and a majority of positive reviews. If it is, we’ll create and ship new aligners, at no cost to you. They will evaluate your treatment plan to determine if an aligner touch-up (more aligners) is necessary. If you feel like something’s not right, or you’re not getting the results you expect, contact our Dental Care team. Another benefit of Smile Direct Club is the Lifetime Smile Guarantee. In the middle of treatment: Your regular virtual Smile Check-ins™ are designed to track your progress. This 30-day money-back promise is part of our Lifetime Smile Guarantee™. When purchased with a single payment, SmileDirectClub costs 2,050. Simply ship your remaining aligners back to SmileDirectClub. SmileDirectClub’s total cost is 2,050, which is fairly standard among home aligner companies and much less than in-office treatments. In the first 30 days of treatment: If you decide that clear aligners aren’t for you within the first 30 days of receiving them, we’ll provide a full refund (shipping costs not included). With our Lifetime Smile Guarantee™, if you feel your smile isn’t working out – during, or at any point after – treatment, we’ll make it right, at no additional cost to you. The bulk of evaluations emphasises the product’s value and quality as its strongest points. According to Best Company, the brand has gotten over 1,600 reviews as of November 2020, with an average rating of 4.2 stars out of 5. SmileDirectClub is committed to getting you the smile you’ll love, for life. SmileDirectClub reviews are generally positive when it comes to customer service.
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